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MEZUBO S.A.S. COL PERSONAL DATA PROCESSING POLICY

1. WHO ARE WE?
 

 

Mezubo S.A.S., a commercial entity with Tax ID No. 901.413.497 - 8 (hereinafter the “Company” or “Mezubo”) is a technology company that seeks to accelerate the adoption of technologies by providing software services that include: (i) communication interfaces, sales flows, CRM, generative and other types of artificial intelligence, and APIs, (ii) tracking interfaces for sales consultants and sales processes, and (iii) an interaction monitoring and reporting module.
 

 

In this policy, we will refer to ourselves as “Mezubo,” “We,” or the “Company.” We are the data controller (the entity that determines how your personal data is processed, in accordance with Law 1581 of 2012 – LGPDP) for the processing and general use of your Personal Data through our website, our partners’ applications, during the provision of software services and/or electronic data processing through our platforms, and through our customer service channels for any of the services provided by the Company.
 

Please find our company information below:

 

Company Name: Mezubo S.A.S.

Tax ID: 901.413.497 - 8

Address: Carrera 7 No. 73-47 – Bogotá, Colombia

Email: info@heygia.ai

Website: www.heygia.ai


 
2. PERSONAL DATA PROCESSING POLICY
 
At Mezubo, your privacy is our top priority. This document explains Mezubo’s approach to processing personal information (any information linked to or that can be associated with one or more identified or identifiable individuals) of the people with whom we interact through any of our channels, the types of data we process, and the conditions under which we safeguard the personal data you have provided to us. Mezubo is committed at all times to complying with current Colombian regulations regarding the protection of personal data, ensuring the exercise of your Habeas Data rights.
 
The purpose of this Policy is to protect the constitutional right to Habeas Data, which all individuals have to access, update, and correct personal information that has been collected and stored in Mezubo’s various databases. Personal data will only be collected and processed when the data subject has given prior authorization, and its processing is guaranteed in accordance with the parameters outlined above. Likewise, it details the general corporate guidelines that are taken into account to protect the personal data of data subjects, the purposes for processing the information, the department responsible for handling complaints and claims, and the procedures that must be followed to access, update, correct, and delete the information, as well as the respective channels through which these rights may be exercised.
 
The purpose of this document is to establish the criteria for the collection, storage, use, transfer, dissemination, and deletion of personal data processed by Mezubo. In this regard, Mezubo has established this personal data processing policy (the “Policy”) to clearly regulate and disclose relevant aspects regarding the personal data of the community, including, but not limited to, employees, suppliers, third parties, and users of its platform who have granted Mezubo authorization to process their data.

3. PRINCIPLES GOVERNING THE PROCESSING OF PERSONAL DATA
 
Durante el tiempo que tratemos tus datos personales, garantizaremos la aplicación de los principios generales establecidos en la LGPDP:

  • While we process your personal data, we will ensure compliance with the general principles established in the LGPDP:

  • Principle of Lawfulness: The processing of personal data must serve a legitimate purpose; therefore, we will strictly comply with the provisions of the LGPDP and all other applicable regulations.

  • Principle of Purpose: We will always process your personal data for a legitimate purpose, which will be communicated to you in advance.

  • Principle of Freedom: We will only process your personal data when we have the prior, express, and informed consent of the data subject or when an exception exists in accordance with the LGPDP. As the data subject, you may always refuse the processing of your sensitive data.

  • Principle of Truthfulness or Quality: The personal data we process must be truthful, complete, accurate, up-to-date, verifiable, and understandable.

  • Principle of Transparency: We guarantee that at any time and without restrictions, the data subject or their legal representative may access information regarding their personal data and how it is processed.

  • Principle of Restricted Access and Circulation: The processing of your personal data will be carried out only by persons whom you have authorized and/or with whom the information must be shared in accordance with the LGPDP.

  • Security Principle: The information we process will be handled using the necessary technical, human, and administrative measures to ensure the security of the records, preventing their alteration, loss, unauthorized or fraudulent access, use, or disclosure.

  • Principle of Confidentiality: We commit to ensuring that individuals involved in the processing of your non-public personal data are obligated to maintain the confidentiality of the information, even after their involvement in any of the tasks related to the processing has ended, and may only disclose or communicate personal data when necessary for the performance of authorized activities.

  • Principle of Demonstrated Accountability: This principle is based on organizations’ commitment to recognizing and enhancing protection standards to ensure and guarantee individuals the proper processing of their personal data. For us, this principle entails an obligation to be accountable for our activities regarding personal data protection, to accept responsibility for them, and to disclose the results transparently.

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