HeyGIA Chatbot vs AI Digital Agent

In recent years, technological advances have transformed the way users interact with companies. Two of the most notable advances are chatbots and digital agents powered by Artificial Intelligence (AI). Both are automated tools designed to optimise processes and improve the user experience, among other benefits; however, these two tools differ significantly in their operation, capabilities and applications. While chatbots have established themselves as solutions for simple and repetitive tasks, AI-based digital agents, such as HeyGIA's AI Digital Agent, are taking personalisation and interaction to a much more advanced level, enabling the automation of processes through fluid conversations and identifying user needs based on expert and flexible conversation. In this article, we will explore the main differences between a chatbot and an AI-powered digital agent:

What is a chatbot?

A chatbot is a robot that automates communications and is commonly used by companies, for example, in customer service processes. They are usually based on decision trees, which means they have a limited set of responses and options, making them inflexible. If the user wants to discuss a topic that is outside the established parameters or flows, the chatbot will not be able to respond, which will likely negatively affect the user experience. Chatbots are generally used on messaging platforms, websites, or applications to provide automatic responses to common questions or perform simple tasks, such as providing product information or resolving frequently asked questions. 

What is HeyGIA's AI Digital Agent?

HeyGIA's AI Digital Agent is a more advanced and flexible solution, as it uses Artificial Intelligence for natural language processing in order to better interpret queries and generate natural, personalised responses. It also uses AI and other technologies to execute processes and provide solutions to users' needs based on the conversation being had with the user.

HeyGIA's AI Digital Agent is capable of conversing with customers/leads to provide accurate answers to complex questions, educate users about products and services, advance them in the customer journey and, based on the conversation itself, determine when there is an intention to purchase in order to generate higher sales. It is a robust tool that emulates a human collaborator and is capable of making decisions based on real-time conversations.

Why should you implement HeyGIA's AI Digital Agent in your business?

HeyGIA offers its customers its AI Digital Agent, which is trained to be an expert in your business. This AI Digital Agent automatically initiates conversations via WhatsApp or any other platform and serves leads 24/7 with unlimited capacity, all with the aim of achieving sales growth, greater efficiency and offering better service to leads or users.

In conclusion, a chatbot is typically limited and inflexible, based on decision trees and suitable for simple tasks, while HeyGIA's Digital AI Agent is flexible, adaptive and capable of handling complex interactions and making decisions based on real-time conversation, thanks to its ability to understand human language in a more advanced way.